I had pre-ordered George R.R. Martins next book, A Dance with Dragons, in March using a gift card I received for Christmas. The book doesn’t release until July, so now that we are moving I needed to change the shipping address. This was something I could not do online (I could not do anything with my order online) so I called customer service and got a hold of someone surprisingly quick. Unfortunately, that was the most helpful thing they would be able to do for me tonight.
I explained my issue to the customer service rep, and after going through an annoying process of verifying all my information, she then informs me that orders cannot be modified once they are placed. Not for nothing, but she could have at least told me that from the get-go. She then says that my only option is to cancel the pre-order and then re-order it, which I agree to since it’s not too big a deal. Then she informs me that she has to put me on hold and transfer me to the cancellation department because she can’t cancel orders. While on hold I lose the connection, and have to call them back. Read More
